Verified Company
After trying to buy Neostrata products online from few websites, I ended up being successful with SkinMiles. Though reluctant as, I knew nothing about them but, I needed to buy the products.
Not a small order to start with but, I took a leap of Faith and I am glad I did.
I haven't received my parcel yet, but the ordering process alone, the service! ⭐ ⭐ ⭐ ⭐ ⭐
Reply from SkinMiles
2025.11.25
Thank you Inocencia, we appreciation your 5 star review and positive feedback about your experience with SkinMiles. Thank you for trusting us, we look forward to welcoming you back again soon! ⭐
Black Friday plus a national FNB outage was a disaster, and their customer service made it worse. Zero help, zero effort. Unless you’re an influencer with all style and no substance, don’t expect any attention — their business clearly thrives on algorithms. Another store handled Black Friday perfectly.
Reply from SkinMiles
2025.12.01
Hi Simone thank you for the feedback and for taking the time to share your experience. We're genuinely sorry to hear that your Black Friday didn't meet expectations, and we understand how frustrating that must have been.
We had a dedicated customer service team working throughout the day, so I am concerned to hear you didn't receive the support you needed. This is not the standard of service we hold ourselves to so I would welcome the opportunity to look into what happened and make it right.
Please reach out to me directly at dralek@skinmiles.com so I can assist you personally.
Thank you.
Dr Alek Nikolic
We had a dedicated customer service team working throughout the day, so I am concerned to hear you didn't receive the support you needed. This is not the standard of service we hold ourselves to so I would welcome the opportunity to look into what happened and make it right.
Please reach out to me directly at dralek@skinmiles.com so I can assist you personally.
Thank you.
Dr Alek Nikolic
Thankyou Skinmiles.Fantastic and professional service.Have been shopping here for a few years and their service is still the same.🩷
Reply from SkinMiles
2025.12.01
Hi Ayesha thank you so much for your kind words and for being such a loyal customer! 🩷 It's wonderful to know you've had a consistently great experience with us over the years. We truly appreciate your continued support and look forward to serving you again soon! The SkinMiles team
Incredible fast delivery! And gorgeous packaging! Thank you - made my life so easy!
Reply from SkinMiles
2025.12.01
Thank you so much, Chanelle! 🙌 We're thrilled the delivery was speedy and that you loved the packaging. Making your life easier is exactly what we aim for – appreciate you taking the time to share your experience! The SkyMiles team
Excellent service. One item ordered was out of stock. I was informed immediately after order was placed. I expected to wait a few days. After inly 1 day my order was shipped.
Reply from SkinMiles
2025.12.01
Mignon, thank you for this lovely feedback! We know how frustrating stock issues can be, so keeping you informed immediately is really important to us. So happy we could get your order to you faster than expected – that's the goal! We appreciate you sharing your experience. ⭐ The SkinMiles team
Excellent company for all your beauty products! Fantastic easy website, offering loyalty points for future purchases. Quickest delivery & the complimentary product samples are a great way to try new products. A very happy loyal customer - thank you
Reply from SkinMiles
2024.10.15
Thank you for sharing your 5 star review and positive feedback about SkinMiles, Taryn! We appreciate your support and look forward to welcoming you back again soon! ⭐️
I always get quick response from SkinMiles, their products are always fresh. This is very important for me because of the active ingredients in products, very friendly staff. They make my life so much more convenient.
Reply from SkinMiles
2025.12.01
Thank you so much, Liana! 💕 You're absolutely right – with active ingredients, freshness matters! We're so glad you've noticed the care we put into our products and service. Appreciate your loyalty and kind words about our team! Thanks again the SkinMiles team
Thank you to Anne-Marie from the skinmiles team for prompt responses and advice. The whole experience is so quick, providing with world class products and such a variety to choose from. I would definitely recommend skinmiles to anyone.
Reply from SkinMiles
2025.12.01
Thank you so much, Elmarie! 🌟 We'll be sure to pass on the kind words to Anne-Marie – she'll be thrilled! So glad you enjoyed the experience and our product range. We really appreciate the recommendation! The SkinMiles team
SkinMiles is the easiest, most reliable online skincare store. They have so many incredible brands, that they get delivered to you very quickly. I would recommend SkinMiles to anyone looking for high quality skincare delivered to your door.
Reply from SkinMiles
2025.12.01
Thank you so much, Laura! 🙏 Easy, reliable, and fast – that's exactly what we aim for. So glad you're loving our brand selection and the convenience of doorstep delivery. We really appreciate the recommendation! The SkinMiles team
Always an absolute pleasure dealing with Skin Miles. Professional and extremely efficient! Outstanding customer service, always.
Reply from SkinMiles
2024.08.07
Yay! Thank you for sharing your 5 star review and positive feedback about SkinMiles, Leanne! We are so happy to hear that you have been impressed with our customer service and delivery... We appreciate your support and look forward to welcoming you back to SkinMiles again soon! 😃
SkinsMiles are great for quick delivery along with widest choice of skin products - from most expensive to the more affordable. The Rewards also build up nicely helping to offset more expensive purchases.
Reply from SkinMiles
2025.12.01
Thank you, Shauna! 🙏 We're proud to offer something for every budget without compromising on quality. And great to hear you're making the most of the Rewards – that's exactly what they're there for! Appreciate the lovely feedback. The SkinMiles team
The BEST online skincare store they also have a live chat where you can get advice on any products and recommendations
Reply from SkinMiles
2025.01.29
Thank you so much for sharing you positive feedback about your experience with SkinMiles, Faeeza! We really appreciate your support and look forward to welcoming you back again soon! ⭐
I made an order on the 17th of November 2025 and I received items on the 19th of November 2025. My items were in good condition.
Will give reviews in four weeks time
Reply from SkinMiles
2025.11.23
Thank you so much for sharing your 5 star review and positive feedback about SkinMiles! We are so glad to hear that you received your products so quickly - we look forward to receiving your product reviews! 😃
Absolutely LOVE SkinMiles products and service! My whole skincare routine in one place🤩. Quick delivery as well! Highly recommend.
Reply from SkinMiles
2025.11.23
Thank you, Alex! We appreciate your 5 star review and positive feedback about SkinMiles. Thank you for trusting us, we look forward to welcoming you back again soon! ⭐
Absolutely satisfied and happy with the products I ordered and received. I placed my order on a Tuesday and received it the very next day. Best service I've received.
Reply from SkinMiles
2025.11.23
This is so great to hear, Yolandi! Thank you for taking the time to share your 5 star review and positive feedback about your experience with SkinMiles! We look forward to welcoming you back again soon ⭐️
